Improve the System
Part 3 of Quality is a Journey to Excellence seminar by William G. Hunter
Links to related content
- Interview of Bill Hunter, Brian Joiner and Peter Scholtes on Better Management Practices – where they discuss the improvement efforts at the City of Madison that Bill mentions in the seminar in more detail.
- Customer Focus: Cater to Customers Desires to Achieve Customer Delight - To serve customers, a thorough understanding of what problem you solve for customers is needed - Focus on Your Customers - Customer Focus by Everyone - What Could we do Better? - Stated Versus Revealed Preference - User Gemba (focus on the actual users of the product or service)
- Cause and effect diagram (fishbone diagram)
- Cease Mass Inspection for Quality - Dr. Deming's thoughts on inspection
- Doing More with Less in the Public Sector – A Progress Report from Madison, Wisconsin - Quality In The Community Madison's Experience
- Ford and Managing the Supplier Relationship